Refund & Returns Policy
Last updated: June 23, 2026
At UNYX Peptides, we stand behind every order we ship. All compounds are third-party tested before leaving our Arizona GMP facility. Please read this policy carefully before placing your order.
No Returns Accepted
We do not accept returns under any circumstances. Due to the nature of research-grade peptides and strict regulatory and safety requirements, products cannot be returned, reused, or resold once shipped. Returned compounds cannot be reintroduced into our supply chain — this is a matter of safety and regulatory integrity, not a policy preference.
When You Are Covered
We will make it right if the issue is on our end. You are eligible for a replacement or refund in the following situations:
- Your order was lost or not delivered within 14 business days of your ship date
- You received the wrong product(s) — we sent something other than what you ordered
- Your product arrived damaged or compromised — visibly damaged packaging, broken vials, or compromised product integrity
In all three cases, we will ship you a replacement at no charge. If you would prefer a refund instead of a replacement, we will honor that too.
How to Request
Email us at support@unyxpeptides.com within 7 days of delivery (or your expected delivery date for lost orders). Please include:
- Your order number
- A description of the issue
- Photos if the product arrived damaged
We respond within 2 business days.
Refund Processing
Approved refunds are processed within 5–7 business days to your original payment method.
Subscription Cancellations
You may cancel your subscription at any time from your account dashboard or by emailing support@unyxpeptides.com. Cancellations must be received at least 48 hours before your next billing date to avoid the upcoming charge.
Questions?
Email support@unyxpeptides.com and we will make it right.
Carrier Loss
UNYX will review carrier scans and delivery evidence for shipments reported lost in transit. Replacement or refund decisions are made after the carrier investigation and compliance review are complete.
Non-Compliant Orders
Orders canceled before fulfillment because buyer qualification or intended use cannot be validated will be refunded to the original payment method, subject to applicable processing timelines.
Return Authorization
Do not return materials without written authorization from support. Opened, altered, relabeled, temperature-compromised, or otherwise uncontrolled materials cannot be restocked. Material integrity and lot traceability require controlled return handling.
